A study of waiting time of patients in outpatient department of armed forces Tertiary Hospital in Northern India

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Original Article

Author Details : Rajeev Saxena*, Sartaj Sharma, Vivek Sharda, Nalini G, Manoj Kumar Yadav

Volume : 7, Issue : 4, Year : 2020

Article Page : 125-127

https://doi.org/10.18231/j.jchm.2020.027

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Abstract

A study on waiting time of patients in outpatient department was conducted in this hospital of northern India, with an aim to assess the services of outpatient department & suggests new ways to improve the health care system through research. A 100 respondents were chosen randomly from a pool of patients who visit the various OPD. The data was collected through questionnaire and interview.
Results: The study revealed 62 were male and 38 were female, 26 were below age 30 yrs & 40 were between age 30-50 yrs and 34 were above 51 yrs of age. The majority were married 76%. The 55% were local and 45% were from out station. The 37% were new registration and 63% were old patients. The majority (95) had spent less than 30 min at the registration and 49% has consultation time more than 30 min. The time spent in laboratory and radiodiagnosis for more than 30 min by 12% and 29% respectively.
The various factors like overlaps of round & OPD time, transportation time of sample and preparation time in radiology has been pointed out as major problem area.
Conclusion: Queuing method, advanced simulations & real time waiting system will be immensely helpful to provide efficient & appropriate health care.

Keywords: OPD, Waiting time, Simulation, Screening, Queuing method.

How to cite : Saxena R , Sharma S , Sharda V , Nalini G, Yadav M K , A study of waiting time of patients in outpatient department of armed forces Tertiary Hospital in Northern India. J Community Health Manag 2020;7(4):125-127

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